HPC: General High Performance Computing Case

Tags HPC

Service Description

Troubleshoot an HPC-related issue.


Researchers, PIs, Students, Faculty, Staff

Service Levels

Service is extended to HPC resources that are owned, sanctioned or supported by Colorado School of Mines.

One consequence of this policy is that we cannot allocate our time and energy to individual compute stations.  We are, however, devoted to deriving creative options to help users get their research done. 

CIARC takes a sensible approach to our response policy; FIFO is our standard philosophy, with the freedom to re-order invoked when a situation dictates.  We take pride in our computational skills and our commitment to customer service awareness, and dedicate ourselves to providing thorough yet efficient support.



Use of HPC resources at Mines requires a basic proficiency in Linux.  If Linux is new to you, the webpage  I_am_new_to_linux_Help may be useful.  To learn about connecting to HPC platforms, see How_do_I_connect? .  For more comprehensive information, refer to the FAQ pages on HPC's website, hpc.mines.edu


Requesting the Service

Click on the red rectangle that says 'Report Issue' in the upper right hand corner of this page.  Fill out the ensuing form completely, describing the instance, and including any error messages verbatim.  Submit the ticket.



HPC hosts an extensive website which offers self-service information on a variety of topics.  Browsing the FAQs is a good place to start (on the Further Resources menu) for how-to instructions.  The Quick Start page summarizes machine specifications and General Information gives an overview of HPC services. 

Report Issue


Service ID: 33487
Thu 2/28/19 4:27 AM
Fri 6/12/20 4:23 PM