Login Issue

Service Description

Mines uses various authentication systems for logging into different Mines services. Report difficulties logging into one or more of our services including but not limited to Mines Help Center, Trailhead, and Canvas.

NOTE: If you are having problems logging in and can't get past DUO/MFA authentication, please select DUO are your login problem type.

NOTE: Trailhead access typically is not disabled (with email, ADIT, Canvas, etc.) after you leave Mines. Try logging in with your last known MultiPass password. If you are still having problems logging into Trailhead, use this service to report your problem.


Students, Faculty, Staff, Authorized Affiliated Users

Service Charges

Free to users. 

Requesting the Service

Submit your issue here. If your Mines email account is unavailable, be sure to provide an alternate email address.

Related Services

If you are having problems with running Account Claim, please submit a MultiPass Account Claim Issue.

If you are a former student or employee and are returning to Mines, please submit a Returning User Request.

If you no longer know your Mines username, please submit a Forgot Username Request.