1. Service Catalog
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  3. Login Issue

Login Issue

Service Description

Mines uses various authentication systems for logging into different Mines services. Report difficulties logging into one or more of our services including but not limited to Mines Help Center, Trailhead, and Canvas.

NOTE: If you are having problems logging in and can't get past DUO/MFA authentication, please select DUO are your login problem type.

NOTE: Trailhead access typically is not disabled (with email, ADIT, Canvas, etc.) after you leave Mines. Try logging in with your last known MultiPass password. If you are still having problems logging into Trailhead, use this service to report your problem.

Audience

Students, Faculty, Staff, Authorized Affiliated Users

Service Charges

Free to users. 

Requesting the Service

Submit your issue here. If your Mines email account is unavailable, be sure to provide an alternate email address.

Related Services

If you are having problems with running Account Claim, please submit a MultiPass Account Claim Issue.

If you are a former student or employee and are returning to Mines, please submit a Returning User Request.

If you no longer know your Mines username, please submit a Forgot Username Request.


 

 
Report Issue

Related Articles (6)

How do I change my password?
In the past, computer users at Mines may have had different passwords for various computer accounts. In March 2015, most of those accounts were consolidated under a single set of credentials referred to as the "MultiPass." To reset your Mines MultiPass, visit https://identity.mines.edu and follow the prompts. This process will reset what were once separate passwords -- Trailhead, MultiPass, and ADIT -- to a single MultiPass password.
Login Error: "Login Failure: Cannot locate KDC"
Use your Mines username (not your email address) for logging into Canvas and other similar Mines login services.
What is a Mines MultiPass?
MultiPass is the single master account for most major computer systems at Mines. Depending on your campus roles and affiliations, it may provide access to several services.
What is my campus username?
Your Mines username is a unique identifier that will be used throughout your stay at Mines to log into your various campus computer accounts, and as part of your campus email address (e.g., username@mines.edu). It's hard to change.
When will my email (or other) Mines computing access expire and be removed?
Mines reserves the right to terminate email and other accounts (among them MultiPass) as soon as any student or employee separates from the institution. In theory, that could be the same day the individual officially leaves Mines, so plan accordingly.

Details

Service ID: 30972
Created
Fri 10/12/18 11:03 AM
Modified
Fri 5/20/22 6:11 PM