Summary
The IT Department at Colorado School of Mines provides various support options for faculty, including in-person, phone, and online assistance, and offers services like high-performance computing, classroom technology support, and computer lab resources. The my.mines.edu portal and Duo Multi-Factor Authentication enhance security and access to a wide range of online services, while MediaSpace supports multimedia teaching and learning tools.
Body
Reference Guide for New Mines Faculty
IT Service Desk
Website: it.mines.edu/service-desk/
In-Person Support: 156A CTLM Building (Next to the Computer Commons)
Phone Support: 303-278-HELP (4357)
Self-Help Online Support: helpcenter.mines.edu
- Submit an IT help ticket or access online knowledge base articles.
Information Technology Customer Experience (ITCX) Team
- Focused on improving outcomes and the user experiences for Mines students, faculty, and staff.
- Supporting the adoption and use of accessible technologies, services, and solutions to enhance teaching, learning, and business operations.
Website: https://it.mines.edu/organization/service-delivery/customer-experience/
Audio-Visual (A/V) Team
Supports all classroom technology at Mines.
- 303-278-HELP (4357) for immediate support.
Cyberinfrastructure & Advanced Research Computing Team
- High-Performance Computing (HPC)
- Data transfer services.
- High-capacity storage options to support your research and teaching goals.
Website: ciarc.mines.edu
Computer Labs
Campus teaching computer labs are undergoing a transformation as we free up physical space for emerging needs.
- 1000+ computers available to students across campus.
- Labs Provide software faculty and students need for lessons and coursework.
Website: it.mines.edu/campus-computing-labs/
Duo Multi Factor Authentication (MFA)
- Prevents others from logging in as you. (Even if they know your password)
- Needed to access most online services at Mines.
- Available for Android and Apple mobile devices.
- FOB devices available upon request.
Website: it.mines.edu/mfa/
my.mines.edu
my.mines.edu/ is the Colorado School of Mines single sign-on (SSO) portal, providing faculty, students, and staff access to most online services at Mines without the need to log into each one individually.
- Mines account management & password changing (required every 6 months).
- Access to Office 365, Canvas, Banner, Zoom, Workday, and much more!
Log into my.mines.edu with your Mines username and password.
Virtual Private Network (VPN)
- Increased online security.
- Remote access to protected on-campus services.
Search for “VPN and Global Protect” at helpcenter.mines.edu
mediaspace.mines.edu
MediaSpace is a comprehensive video platform that enhances teaching and learning experiences by providing tools for creating, managing, and sharing multimedia content.
- Lecture Capture and Media Management.
- Interactive learning tools such as like quizzes, video annotations, and discussions.