Get Support When You Need It
The Mines Academic Site License comes with more than just Labview software. Mines students, faculty, and staff can access further support, as noted below.
Fast Track Access to Support
Make sure to note your serial number activation for your Academic Site License which will allow you to rapidly access support on phone or email.
Support for License Administrators
Are you struggling to understand the distribution of your NI licensed lab computers, how to give access to remote users, or how to help users that contact you for support? We have a team of engineers ready to help you over the phone or by email. Visit technical support to open a new service request or contact us for assistance.
Support for Faculty
Staff members can visit technical support to open a new service request or contact us for assistance using the same URL and serial number that you would use. Directing your faculty’s support needs directly to us is just another way the Academic Site License is designed to save you time.
Content for Students
Students can either work through a supervising staff member to access NI support or use the active online NI community. With more than 500,000 users, the community features a wealth of troubleshooting, guidance, and best practices that students can access on our discussion forums.