How do I change my password?

SOLUTION
To reset your Mines MultiPass, visit the Identity Self-Service page at https://identity.mines.edu, select either Change Your Password or Forgot Your Password, and follow the prompts.

NOTE: For ADIT domain computer users changing their password from home or other off-campus location, the instructions for changing your password are as follows:

  • Windows:
    1. Windows, MacOSChromeOS)
    2. CTRL-ALT-DEL to change your password
    3. Wait approximately 10 minutes, then
    4. Test your access to the important systems that you use. If you are unable to login to specific systems, please submit a Mines Help Center ticket  indicating that you changed your password and are unable to connect to specific systems or by calling (303) 384-2345. NOTE: it takes time for password changes to propagate through the various systems, and due to technical limitations some systems may rarely reject certain passwords.
  • MacOS:
    1. Connect to the Mines VPN https://its.mines.edu/software-title/vpn/
    2. Navigate to identity.mines.edu to reset your password
    3. Wait 30 minutes (continue working) – NOTE: this step allows your password change to propagate through all systems.
    4. After 30 minutes, log off and reboot your Mac.
    5. At login, enter your new password.
    6. If your new password works, you’re good. Your password has reset successfully.
    7. If your new password doesn’t work, login with your old password, connect with VPN using your new password, and return to step 3. If this doesn’t work after two times, please submit a Mines Help Center ticket  indicating that you changed your password and are unable to connect to specific systems or by calling (303) 384-2345.

 

BE AWARE:
After changing your password, you may be unable to log into various online services.These issues typically arise when the computer and/or phone are still configured to automatically request email, printer access, and other services with the old password. After several failed login attempts with the old password, the user is automatically locked out of the system for a period up to an hour (this is a security measure).

The best way to avoid this scenario is to:

Services (remote printers, connections to shared directories, and calendar configurations) may require the password to be updated after changing your password. (For printers, one can uninstall then reinstall the printer and add new credentials afterward.)

  1. Turn off all but one of your networked devices including phones, tablets, laptops, and desktops. (If your devices supports it, you can turn on "airplane" mode instead of turning your device off.)

  2. Change your Mines MultiPass as described above and update it on that device.

  3. Re-enable devices one at a time, immediately changing the passwords stored on them to match the new password.

Details

Article ID: 69901
Created
Wed 1/9/19 9:49 AM
Modified
Thu 11/17/22 9:25 PM

Related Services / Offerings (3)

Having problems logging into a Mines computing service? (Trailhead, Email, Canvas, etc.) NOTE: Trailhead access typically is not disabled (with email, ADIT, Canvas, etc.) after you leave Mines. Try logging in with your last known MultiPass password. If you are still having problems logging into Trailhead, use this service to report your problem. If you are a returning user and need your Mines computing access re-enabled, please submit a "Returning User Request". If you cannot recall your Mines username, please submit a "Forgot Username Request".
MultiPass is the single master account for most major computer systems at Mines. If something is not working with a MultiPass, you may be able to recover your password yourself or report an issue for further support. You may also report an issue for other non-MultiPass credentials that ITS helps manage.
Users returning to Mines who previously had a Mines username will need to submit a request with ITS in order to restore access to their account. - If you are a former student or employee trying to access TAX FORMS via Trailhead, Trailhead access is typically NOT disabled after you leave Mines. Try logging into Trailhead with your username and most recent MultiPass password. If you are not able to log in, use the "Login Issue" service below (https://mines.teamdynamix.com/TDClient/1946/Portal/Requests/ServiceDet?ID=30972). - If you are submitting this request on behalf of someone else, please include (in the Additional Information box below) an active, non-Mines email address for the returning person.