SOLUTION
Cached web browser content, pop-up blockers, script blockers, and firewall settings can all affect your ability to successfully run account claim. Here are some hints that may help.
- After you get a blank page, try refreshing your web browser window using CTRL+R. (You might need to do this multiple times during account claim.)
- Clear your web browser cache, close your web browser program, then start with a fresh web browser window at https://identity.mines.edu/
- Try from a different web browser (e.g. Edge, IE, Firefox, Chrome, Safari, Vavaldi, etc.).
- Try temporarily disabling pop-up or script blockers. (Or add an "allow" rule for identity.mines.edu.)
- Try from a different computer or internet connection.
NOTES
If you are still unable to complete account claim, please submit a MultiPass Account Claim Issue. (If needed we can arrange a phone call and try to manually run account claim for you. We will need a phone number and general times that you can be reached. If you are able to get to the username selection part, please let us know which username you would like.)