Step-by-Step: How to install and use the GlobalProtect VPN client on Microsoft Windows 10

NOTE :  The GlobalProtect VPN client is for the use of selected campus employees.  If you were not instructed to install GlobalProtect, but you are looking for Mines' current VPN client for general users, please see the following links for downloading and installing the Viscosity VPN client for Microsoft Windows or the Viscosity VPN client for Apple OSX.

Prerequisites: You must have administrator rights on the computer on which you are installing GlobalProtect. 

1. Download the GlobalProtect client application.

Log on to gateway.mines,edu using your multipass credentials.

On the following screen, you must select the version of GlobalProtect that matches your version of Microsoft Windows.  Most Mines owned computers are running the 64 bit version of Windows.  If you are not certain if you are running 32 bit or 64 bit, you can check by launching Windows' "Settings" utility and searching using the keyword "Version" and then selecting the "See if you have a 32-bit or 64-bit version of Windows" option.

You'll then see your computer's "About" screen.  Look for the "System Type" entry.

Now you can return to the web browser session and select the proper client version.

Depending upon which web browser you are using, the download process is slightly different.  If you are asked to "Run" or "Save", choose the save option to save the installation file so that you'll have it in case you need to re-install it in the future.  By default, the file should be downloaded to your "Downloads" folder.

2. Install the GlobalProtect client application.

Open up your FIle Manager utility and browse to your Downloads folder.  Look for the file named GlobalProtect.msi

You may not see the .MSI file extension on GlobalProtect64.msi if your File Manager settings are not configured to show extensions (e.g. .EXE, .MSI, etc.)  however, the "Type" column will identify the type of files listed.

Even though the installer file was downloaded from a supposedly trusted source, be sure to scan the installer file with Windows Security (a.k.a. Defender) before starting the install.  To do that, right-click your mouse on the file and select "Scan with Windows Defender" from the context menu.

Your scan results should show no threats.

If it does show that a threat was found, stop here and report the issue via a Virus report at

If no threat is found, close the Windows Defender window and return to your File Manager utility.  Double-click your mouse on the installer file.  The following window will open.  Select "Next".

Accept the default installation folder, and select "Next".

At the "Confirm Installation" box, select "Next"

You are next prompted to enter your administrator credentials.  If you are unsure about what they are or how to enter them, please refer to the "How to properly use an administrator account on a Microsoft Windows computer" knowledge base article.

Enter your administrator credentials and then click the "Yes" button.

The installation progress dialog will display.

When installation has completed, the "Welcome to GlobalProtect" dialog will appear in the lower right-hand corner of your screen and the "Installation Complete" dialog will display.

Click "Close" on the "Installation Complete" dialog box to close it. 

3. Connect to

Enter "" (No quotes) into the GlobalProtect dialog box and then click on the "Connect" button.

Enter your multipass credentials into the GlobalProtect Sign In dialog box and then click on the "Sign In" button..

The GlobalProtect client will take about 15 seconds to connect.  Once successfully connected, you'll receive the "Welcome to Global Protect" dialog box.  This box will open every time you connect the GlobalProtect VPN client.  If you do not want to see it again, select the "Do not show this again" option box.

You are now successfully connected to the campus network via the GlobalProtect VPN client.

4. Disconnecting from

The GlobalProtect VPN client is designed to be an "always on" connection.  This means that once you've installed and connected to successfully, every time you boot up your computer GlobalProtect will automatically launch and connect you to the MInes campus network.  There may be times when you do not want to be conencted to the Mines campus network.  

When GlobalProtect is running its icon will appear in the taskbar.

If you click once on the icon, GlobalProtect's dialog box will pop open and show you the application's current status.

Notice the menu symbol in the upper right-hand corner of the dialog box.  Click on it to open it.

If you want to disconnect your current VPN session and disable GlobalProtect from auto connecting at logon time, select the "Disable" option from the menu.

The GlobalProtect icon in the system tray will now display a red circle with a white X superimposed on it to alert you that it is disconnected and the GlobalProtect dialog box will display "Disabled" and offer an "Enable" button.

If you click on the "Enable" button, GlobalConnect will reconnect.

If you do not select "Enable", GlobalProtect will remain in the disabled state even when you next reboot the computer.  GlobalProtect will still be running, just not connected.  You can click on its icon in the task bar and select "Enable" once more to reconnect.

2020.04.24 dkearney

100% helpful - 1 review


Article ID: 106068
Fri 4/24/20 7:44 AM
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