Remote Access Instructions: Windows VPN

Note: This article is set to be archived in 30 days, it has been replaced with the following: VPNs and GlobalProtect | Learn More, the information below may be outdated.

What is Viscosity?

Viscosity VPN allows Mines' students, faculty, and staff access as if they are physically in the office. This allows for access to file servers, computers, databases, internal webpages, and other services not found outside the Mines network.

What should I know?

The system only encrypts traffic to/from Mines.

If you are on a website or service that is not directly connected to Mines, it will not be encrypted.

1. Required Downloads

1.1 Where to Download the Viscosity Client

Download Link

1.2 Where to Download your Viscosity "Unique Configuration Profile"

To configure the Viscosity client for Mines, you will need to download your unique configuration profile.

  • To obtain your configuration profile for Viscosity, navigate to
  • Enter your Mines ID and Password as prompted.

  • If you are an employee using the DUO multi-factor system, type the word "push" and press return (if you only have key fob enter the 6-digit code from your key-fob).

  • Once you are logged in, download your user-locked profile using the link "Yourself (user-locked profile)"
  • Note where you saved this file, as you will use it later.

2. Installing Viscosity

  • Extract the 
  • Run the mines-viscosity-vpn-installerwin.exe file, usually located in your Downloads folder, by double-clicking it, or by clicking Run once you have finished downloading it.
  • You may see a User Access Control window asking "Do you want to allow the following program to make changes to this computer?". If so, click Yes.
  • When you are greeted with the "Welcome to the Viscosity Setup Wizard" window, click Next.
  • After reading the License Agreement, you can select "I accept the agreement" and click Next.
  • Select where you would like Viscosity to be installed, then click Next. Mines highly recommends you use the default install location that the installer selects for you.
  • Select where you would like Viscosity to be located in your Start Menu then click Next. Mines highly recommends you use the default location the installer selects for you.
  • Tick the "Create a desktop icon" checkbox if you would like a shortcut to Viscosity to be located on your desktop. If you do not, you can always start Viscosity from the Start menu.
  • At the next window, click Install.
  • During installation, you may be asked if you wish to install a Viscosity Device driver.
  • Once the installation has completed, click Finish. You can untick the displayed checkbox if you do not wish Viscosity to run straight away.

3. Running Viscosity

  • Viscosity can be launched from your Start menu by going to Start->All Programs->Viscosity->Viscosity (if you selected the default location), or if you selected to have a desktop icon during install, you will see the Viscosity icon on your desktop.

4. Importing A Connection

The simplest way to import a connection into Viscosity is accomplished by double-clicking on the configuration file that was downloaded from the site, named client.ovpn

The Viscosity client should automatically configure the connection.

If opening the "client.ovpn" file does not automatically configure the Viscosity connection, complete the following steps:

Step 1

Open Viscosity

Step 2

Right-click the Viscosity icon in the system tray, usually down the bottom right-hand corner of your screen (near the clock). Left or right-clicking on the icon once will bring up the menu.

Select “Preferences…”.  The preferences window should appear.

Step 3

Make sure the “Connections” toolbar item is selected, and then click the “+” button in the bottom left-hand corner of the window.

Highlight "Import Connection" then select "From File..." from the menu that appears. 

Step 4

Select the "client.ovpn" configuration file downloaded previously from

Select the "Open" button. 

Step 5

Your connection will now appear in the Viscosity menu.

Step 6

To connect, select the connection, "client" from the menu found in your system tray.

The menu icon will update to let you know when your new connection has connected. 

Using Viscosity

The following sections provide a brief overview of Viscosity's interface and options.

The Viscosity Menu

The Viscosity menu is the main way of interacting with Viscosity and your connections. The Viscosity menu can be found in your system tray, usually down the bottom right-hand corner of your screen (near the clock). Left or right-clicking on the icon once will bring up the menu.

The Viscosity menu allows you to connect or disconnect a connection by selecting it from the menu, open Viscosity's Preferences window, open Viscosity's Details window, and to quit Viscosity. Your connections will be automatically disconnected when Viscosity quits.

The Details Window

The Details window allows you to monitor your VPN connections. If you wish to check the status of a connection, experience trouble connecting, you should first check the details window for information. The Details window has three main sections, as outlined below. You can switch between these sections by clicking on the relevant buttons near the middle of the window.

  • Traffic Graph: The traffic graph will graph network traffic. It will automatically scale to match the maximum traffic rate. The vertical axis on the left will list the range of data rates, while the In/Out values list the current data rate of traffic passing through the VPN connection.
  • Traffic: The traffic section lists total data amounts that have passed through the VPN network adapter. These values are reset each time the connection is re-established.
  • Log: The log section displays the OpenVPN log output. The log will contain important information if you are having trouble connecting to Mines.

The Preferences Window

Viscosity's Preferences window allows you to access and edit your VPN connections, as well as change Viscosity's overall settings. The toolbar at the top of the window can be used to navigate between the following sections.

  • General: The General area allows you to modify general global preferences, including automatic update settings.  Mines highly recommend allowing automatic updates.
  • Appearance: The Appearance area allows you to change the look and feel of Viscosity, including the menu bar icons and the behavior of the Details window.
  • Advanced: Settings in the Advanced area should only be changed by Mines technicians.
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Article ID: 100949
Thu 3/12/20 10:35 AM
Thu 7/8/21 9:47 AM